Welcome to Customer Care

After your order reaches us you will receive an automatic sales confirmation sent to your e-mail. If you don’t receive this message, check your junk and spam folders.

To place an item into your shopping cart, click the button „add to cart“. To complete your order, click on the cart symbol and follow the instructions for placing an order.

At vibrass.at you can pay via credit card (Visa, American Express, and MasterCard), cash on delivery (only in Austria and Germany), advanced payment or PayPal. Should your order not be available at times, then your previously transferred amount will be refunded immediately to your bank account or credit card.

You can reach us under +43 (0) 664 5376484 from Mondays – Fridays or send us an e-mail to service@vibrass.at

VIBRASS should be used for at least a few minutes after every strenuous practice or concert or after hours of work at the opera.

VIBRASS is not a training product for your embouchure, however its use will loosen your lips. Relaxed lips are a basic requirement for a successful embouchure.

VIBRASS can be used before concerts and such for a maximum of one to two minutes because its vibrations will boost the blood circulation in your lips.

Yes, of course VIBRASS can also be used by students, amateurs and beginners. Especially for people who do not practice every day, the muscles in their lips tend to get tired faster than those of professional players.

VIBRASS aids in increasing blood circulation in the muscles used for embouchures and is therefore is helpful for numb lips.

No, it does not. VIBRASS was invented by professional musicians and tested and developed in practice. VIBRASS is also medically tested.

You have the chance to return or exchange your order within 14 days after the delivery. Products must be returned to vibrass.at in a single shipment. We reserve the right to reject multiple returns at different times of the same order. We do not cover shipment costs of returns. The purchase price will be refunded to your bank account (IBAN and BIC of your bank account necessary).

There is a warranted 2 year guarantee on your product.

vibrass.at ships worldwide.

All orders are shipped through our service partner Post.

All orders shipped by vibrass.at are insured against theft and damage due to accidents. As soon as the written confirmation receipt is received, this insurance coverage expires.

Online shopping is unbelievably easy and a lot of fun!
Click on the link „add“ and make sure your order is complete before you send it off. If you would like to delete an item, then click on „delete“. To continue shopping, click „shop now“. „Proceed to checkout“ will take you to the shipping and payment options. Finish your order. If you are a unregistered customer, please fill out „shipping address“. Make sure you have filled in all the compulsory fields marked with *. If you are already a registered customer, all you have to do is simply login with your e-mail and your password. In the next step you choose your terms of payment. You can pay with credit card (Visa, Mastercard, American Express), opt for pay on delivery (only in Austria and Germany), or pay in advance. Please read our company’s terms and conditions before you send off your order. Each order requires the confirmation that you have read and accept our terms and conditions.

Austria 0,00 EUR
EU 5,00 EUR
Worldwide 10,02 EUR

After dispatch, your package should take one to three days to reach you in Austria. International shipping takes three to five days.
Contact
To contact us, write us an e-mail to office@vibrass.at. We attempt to reply in 24 hours.